1. What products do you offer?
We specialize in high-quality blankets and rugs designed to bring comfort and style to your home.
2. Where do you ship to?
We currently offer worldwide shipping. Please note that delivery times may vary depending on your location.
3. How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Shipping times depend on your location, but most orders are delivered within 7-14 business days.
4. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. You can view all available payment methods at checkout.
5. Can I return or exchange an item?
Yes, we have a hassle-free return policy. If you’re not satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Items must be unused and in their original packaging.
6. How do I care for my blanket or rug?
Each product comes with care instructions to help maintain its quality and durability. For most blankets, we recommend gentle machine washing and air drying. Rugs should be vacuumed regularly and spot-cleaned as needed.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use the provided link to monitor your shipment’s status.
8. Do you offer custom sizes or designs?
At this time, we do not offer customization options. However, we are constantly expanding our product range, so stay tuned for new arrivals!
9. What if my item arrives damaged?
We’re sorry for any inconvenience! Please contact our customer service team within 7 days of receiving your order with photos of the damage. We will work to resolve the issue quickly.
10. How can I contact customer support?
If you have any questions or concerns, feel free to email us at [email protected]. Our team is happy to assist you!